Hotels.com fivestar plus program

Please visit the Customer Suport. Hotel, Resort and Inn. Management Software. General Ledger, Accounts Receivable and. Accounts Payable. We have noticed since the newer pin pads have been issued by Moneris to replace older ones, a significant increase in problems with pin pads. While we have your attention we would like to advise you on how to get help from Moneris.

They have a 'first line' support service and a 'third level' service. If you call the support number you always get first line service. It rarely is, since all we have provided is a software program. Unless a setting in Five Star has been inadvertently changed, it is unlikely we will be able to fix it.. What you must do to get your solution from Moneris, is strongly insist that first line support put you through to third level support.

They will try to stop you for some reason, but it is apparently possible to get through. You must wait about 45 minutes on hold for this third level support. In most cases we have found that this third level solves the problem. We hope this help and advice will get you through your next pin pad issue quickly.

All rights reserved. Customer Support. Five Star Software. Lite Five Star. Little Hotelier. Recently recommended 17 times. Five Star appears in the following software guides:. Sort by: Most Helpful Most Recent. Showing 1 - 10 of 10 results. Do you use this product? Write a review. Company Size: employees. Industry: Hospitality. Time Used: More than 2 years. Review Source: Capterra. Easy to learn as a new user. Very easy to use and learn. Also able to double book the same space on the same date.

Erica from Clarenville Inn. Easy to use, has accounting features built in, has POS system built in, interfaces with Expedia and booking. Would like to have a customer loyalty program built in to track our frequent stayers and members of our loyalty program. Would like an option to have a room allotment for FIT reservations that would be automatically dropped 30 days prior. Gary from Real Estate. Time Used: Less than 2 years. Review Source. These people do not understand the meaning of customer service.

I could never in good conscience recommend becoming involved with these people. The product is reasonable good, the support is not. This is the third Hotel management system we have used in the past 20 years.

This one is functionally as good or better than any we have had. It is reasonably easy to learn and use, has reasonable flexibility allowing you to tailor your reporting, and if used in conjunction with the food and beverage module, there is good connectivity and functionality. The sales line provided at time of purchase was nothing but salesman BS, promises were made, assurances were given regarding capabilities and performance, and it has been like pulling teeth to try and get the service people to have the system perform as we were promised it would.

These people have an arrogant, belligerent and confrontational attitude to customer service. We have given up using them for support and are forced to do almost all system configuration, modification on our own. Thank goodness we have good people with 20 years of hospitality software who are intelligent and motivated to resolve issues on their own because there has been little support from 5-Star.

We would experience glitches from time to time, maybe once or twice a month. Overall, great product for posting bills. It did not take too long to learn. I found it very simple and easy. Company Size: , employees. Five Star is a program that you can learn in just a matter of one day or so. It's faster to book an event using Five Star program. Pretty much direct to the point. Stefania from Collegeville Yoga Bar.

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